We strive to ensure your complete satisfaction with your purchase. If, for any reason, you find yourself less than satisfied, we're here to assist you in resolving the matter. Here's a brief overview of our policy:
- Returns are accepted within 7 days of receiving your order, and exchanges within 15 days.
- Please note that custom pieces are non-refundable.
To facilitate a smooth process, kindly follow these steps:
- Email your request to info@emanueladuca.com.
- In the subject line, indicate whether it's an "Exchange" or "Return."
- In the body of the email, provide the following details: your full name, order number, date of purchase, reason for return or exchange, and item reference.
- Additionally, include an image of the piece.
Should you have any further questions or concerns, please don't hesitate to reach out. We're here to ensure your experience with us is nothing short of excellent.